Shipping Policy

Last updated:  August 2026

At Everpaw, we want your order to reach you safely, reliably, and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through everpaw.co.za.

🇿🇦 Shipping Within South Africa

We currently deliver orders throughout South Africa using reputable courier services.

Delivery availability may vary depending on your location and the courier network serving your area.

At checkout, the available shipping options and applicable shipping charges will be displayed before you complete your purchase.

🚚 Order Processing

Once your order has been successfully placed and payment has been received, we begin preparing it for dispatch.

Orders are generally processed within 1–3 business days.

Please note that personalised products may require additional processing time because they are prepared specifically for you and your pet.

Once your order has been dispatched, you will receive your tracking information where tracking is available.

Business days exclude Saturdays, Sundays and South African public holidays.

📦 Estimated Delivery Times

After your order has been dispatched, estimated delivery times are generally:

• Major metropolitan areas: approximately 7–11 business days

• Remote areas: approximately 9–14 business days

These are estimated delivery periods, not guaranteed delivery dates, unless a specific delivery date or timeframe has been expressly agreed with you.

Courier delays may occasionally occur due to circumstances outside of Everpaw's reasonable control, including severe weather, natural disasters, courier network disruptions, incorrect or incomplete delivery information, or other events beyond our control.

If a delay occurs, we will make reasonable efforts to assist you and provide any available updates.

🏠 Delivery Address

Please make sure that your delivery address and contact details are correct when placing your order.

Everpaw cannot be responsible for delays resulting from an incorrect or incomplete address supplied by the customer. However, if an address error occurs, please contact us as soon as possible and we will do our best to assist.

If your order has already been dispatched, changing the delivery address may not be possible and may be subject to additional courier charges.

📍 Tracking Your Order

Where tracking is available, you will receive a tracking number or tracking link once your order has been dispatched.

You can use this information to follow the progress of your delivery.

Please allow some time for the courier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period, please contact us so that we can investigate with the courier.

⚠️ Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us at [YOUR EMAIL ADDRESS].

We will investigate the shipment with the relevant courier and assist you with locating your order.

If an order is confirmed to have been lost in transit, we will work with you to provide an appropriate remedy in accordance with your rights under applicable South African consumer law.

📦 Damaged Packages

Please inspect your package when it arrives.

If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of:

• The outer packaging

• The shipping label

• The damaged product

• Any visible damage to the packaging

This helps us investigate the matter with the courier and determine the appropriate remedy.

Nothing in this Shipping Policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.

🛑 Failed Delivery Attempts

Our courier partners may make one or more delivery attempts depending on their procedures.

If a delivery cannot be completed because nobody is available to receive the order, the address is incorrect, or the courier cannot reasonably access the delivery location, the courier may contact you to arrange another delivery attempt or provide further instructions.

Additional delivery charges will only be applied where permitted by law and where applicable to the circumstances of the order.

✏️ Personalised Orders

Some Everpaw products may be personalised according to information supplied by the customer, such as a pet's name.

Please carefully check your personalisation details before completing your order.

Because personalised products are made according to the customer's specifications, certain cancellation and return rights may differ from those applicable to standard, non-personalised goods.

However, personalised products remain subject to applicable consumer rights, including rights relating to defective, unsafe, or incorrectly supplied goods.

🌍 International Shipping

At this time, Everpaw primarily serves customers within South Africa.

If international shipping becomes available, the applicable countries, shipping costs, delivery estimates, customs requirements and any applicable duties or taxes will be communicated before purchase.

💰 Shipping Costs

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

• Delivery location

• Shipping method

• Order size or weight

• Promotional offers

• Any applicable delivery surcharge

Any applicable shipping charges will form part of the total amount presented to you before payment.

❤️ Your Consumer Rights

Everpaw respects the rights provided to consumers under South African law.

Where a delivery date or delivery period has been agreed with you, we will make reasonable efforts to meet that commitment.

If Everpaw fails to deliver as agreed, your rights may include the right to cancel the transaction without penalty in circumstances provided for by the Consumer Protection Act.

Nothing in this Shipping Policy is intended to remove, restrict or waive any consumer right that cannot lawfully be excluded or limited.

For more information about your statutory consumer rights, please refer to the Consumer Protection Act 68 of 2008 and other applicable South African legislation.

📩 Contact Us

If you have any questions about your order or delivery, please contact us:

Everpaw
Website: everpaw.co.za
Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone/WhatsApp: [YOUR NUMBER]

We're always happy to help.

🐾 Everpaw

Made for them. Loved by you.